Terms and conditions

DELIVERY CONDITIONS Medex-Webshop – Delivery to the consumer


Below you can find a brief summary. For the detailed description you can have a look at the general terms and conditions for distance sales to consumers (for consumers orders via the Webshop – only in the Netherlands) ): General terms and conditions B2C-Webshop Medex (version Jan. 2017)


When you, as a consumer, place an order in the Medex Webshop, you will be asked to select a beautician as a dealer. This beautician receives a large part of the merit of your purchase and can also provide you with additional information about the use of the products or extra services, only if you wish of course. In that case, please contact this beautician. The handling and shipping of your purchase is entirely provided by the main house Medex.


Prices mentioned are consumer prices incl. VAT. unless otherwise stated.


Medex sends your order via GLS. Shipping takes place as much as possible the same day. Delivery usually takes place the day after shipment. Since we depend on the services of GLS, we can not take responsibility for this. You will receive an e-mail after sending, so that you can follow the package online via Track and Trace and, if necessary or desired, change the delivery address and delivery date.


MONDAY Delivery Tuesday Delivery Wednesday
TUESDAY Delivery Wednesday Delivery Thursday
WEDNESDAY Delivery Thursday Delivery Friday
THURSDAY Delivery Friday Delivery Monday
FRIDAY Delivery Monday Delivery Tuesday
SATURDAY Delivery Tuesday Delivery Tuesday
SUNDAY Delivery Tuesday Delivery Tuesday

* excluding holidays and unforeseen circumstances. Depending on the printed matter, in some cases, even if you order after 2 pm (up to a maximum of 3 pm), shipping could take place the same day.

Not at home at the time of delivery, what now? If you are not at home at the time of delivery, there are 2 possible options:

– the deliveryman of GLS leaves a note in the mailbox with a code with which you can indicate a new delivery date and possibly other location via the internet.*

– the package is delivered to the neighbors. In that case, GLS’s deliverer leaves a note in the letterbox so that you are aware of it.

Through deze link you can see the detailed information about the delivery of packages at GLS.

* Another delivery address can also be a packet shop from GLS in your area, so you can pick up the package on the day and time you want.

Shipping costs: At Medex shipping in the Netherlands is always FREE!


Of course we hope that this will not be the case, but if you unexpectedly are not satisfied with the purchase it is good to know that there is always the possibility to exchange or return (right of withdrawal).

The following rules apply to the return of cosmetic products:

  1. Cosmetic products are so-called hygiene products and may only be returned if they are unopened and unused.
  2. You can return a product if you have a return request within 14 days.

Medex will bear the shipping costs for products that have to be returned, if they are damaged on delivery or delivered incorrectly. If you decide to return the item for any other reason, the costs for the return shipment will be at your expense.  Shipping costs are not covered by the right of withdrawal. A return shipment is always the risk of the sender and this means that Medex is not liable for damaged or lost returns.

For items that have been returned in the correct manner, the amount you paid will be refunded to you account as soon as possible.

Please always contact Medex before you proceed to return, so that we can find the best possible solution.


If you want to exchange a product, please contact us so that we can lead this in the right direction.


Regardless of which payment method you choose, you will not be charged any extra costs.


iDEAL is the most used, safe and convenient method of payment for online purchases within the Netherlands. No registration or account is required for paying with iDEAL. If you bank online with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers, this is always immediately available to you.

Are you not familiar with iDEAL yet, or do you want more information: http://www.ideal.nl/


PayPal is a safe, fast and easy way of paying online where you link your bank account or credit card to you PayPal account.

Are you not familiar with PayPal yet, or do you want more information: http://www.paypal.com/nl/webapps/mpp/home


You can also choose to pay by credit card (Mastercard. Maestro. VISA. American Express).

You can enter your credit card details safely on the Medex website, for a quick and correct processing of your order.

If you would like more general information about credit card payments, please contact the provider of your credit card.